Professional emails.

At work, people judge you by your emails long before they know your skills. A clear email gets quick replies; a confusing one gets ignored. Today you'll learn a simple formula and templates for the emails you'll write most.

The 5-part formula

1. Subject: specific ("Leave request – 14 Nov").
2. Greeting: "Hi Sana," / "Dear Mr. Rao,".
3. Purpose first: one line saying why you're writing.
4. Details: short paragraphs or bullet points.
5. Action + closing: what you need, by when; "Regards," + your name.

Formal vs friendly

Use formal for new clients, senior people and official matters; friendly for your team.

Templates

Request:

Subject: Access to the CRM dashboard

Hi Rahul,
Could you please give me access to the CRM dashboard? I need it to prepare
the weekly sales report due on Friday.
Thanks in advance,
Ayesha

Follow-up (polite reminder):

Subject: Re: Invoice #2041

Hi Mr. Khan,
Just following up on my email from Monday about invoice #2041.
Could you let me know when the payment is expected?
Regards,
Ali Raza

Apology:

Subject: Correction – October report

Hi Sana,
I'm sorry, the October report I shared had an error in the total on page 2.
I've attached the corrected version. I've also added a check to prevent this
in future reports.
Regards,
Ayesha

Teacher tip

A good apology email is short: say sorry once, fix the problem, and explain how you'll prevent it. No long excuses.