Small talk and phone calls.

Small talk (light, friendly conversation) builds relationships at work. Phone calls with clients and colleagues can make people nervous. Today you'll get ready-made phrases for both.

Small talk: safe topics

Useful small-talk phrases

• Starting: "How was your weekend?" / "How's your day going?" / "Did you get stuck in traffic today? The Mehdipatnam flyover was packed."
• Continuing: "Oh really? How was it?" / "That sounds great." / "What did you like most?"
• Ending politely: "Anyway, I should get back to work. Nice talking to you!"

Teacher tip

The secret of small talk: ask a question, listen, then ask a follow-up. People enjoy talking with someone who shows interest.

Phone and video calls

Answering

• "Hello, this is Ayesha from the finance team. How can I help you?"

Making a call

• "Hi, this is Ali from Bright Retail. Is this a good time to talk?"
• "I'm calling about the invoice we sent on Monday."

When you don't understand

• "Sorry, could you please repeat that?"
• "Could you speak a little slower, please? The line isn't very clear."
• "Just to confirm, you need the report by Thursday, right?"

Ending

• "Thank you for your time. I'll email you the details today."
• "Have a good day!"

Video call etiquette

• Join 2 minutes early; test mic and camera.
• Mute when not speaking; unmute and say "Hi everyone" when you join a small meeting.
• If two people speak at once: "Sorry, please go ahead."
• Network problems: "Sorry, I think I lost you for a moment. Could you repeat the last part?"